If you need assistance from the AVASK team, you can easily submit a support ticket through our Help Centre or via email. Follow these steps to ensure your query is handled efficiently:
Option 1: Submitting via the Help Centre
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Access the Help Centre:
- Go to AVASK Help Centre.
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Log In or Create an Account:
- Click Log In at the top right.
- If it’s your first time, create an account or reset your password (note: the Help Centre requires different credentials from the Client Portal).
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Submit a Request:
- Once logged in, click Submit a Request (top right).
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Fill Out the Ticket Form:
- Select the appropriate category for your query.
- Provide detailed information about your issue, including relevant attachments or screenshots.
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Submit Your Request:
- Click Submit and you’ll receive a confirmation email with your ticket number.
Option 2: Submitting via Email
- Simply email customerservice@avaskgroup.com with the details of your query.
- Your email will automatically create a support ticket in our system, and you’ll receive a confirmation with your ticket number.
Please note that submitting via email may require follow-up questions to confirm your company and contact details, potentially extending resolution time.