Before we proceed with any refund, we need to follow the company's process depending on the nature of the request. All refunds are subject to account investigation.
Refund Scenarios:
- Double Payment: If your refund request is due to a double payment and you are billed monthly, the credit will be allocated to future invoices.
- No Service Provided: If your refund request is due to no service provided, your compliance officer must confirm this. After confirmation, we will issue the refund.
- De-registration Invoice: If your refund request is due to payment of the de-registration invoice and you have already requested to stop our services, please be aware that we will continue filing until the VAT de-registration is confirmed by the tax authorities.
- Preferred Method of Payment: Unfortunately, refunds due to the preferred method of payment will not be actioned.
Refund Requirements:
To process a refund, we require your company's bank details in a non-editable format such as a PDF or Word document. Refunds are subject to approval at different levels by various managers, hence the process can take from 5 to 8 weeks.
Once the refund is approved and processed, we will notify you by email. There is no need to follow up from the date we accept to action your refund.