Before we proceed with any refund, we need to follow the company's process depending on the nature of the request. All refunds are subject to account investigation.
Refund Scenarios:
- Double Payment: If your refund request is due to a double payment and you are billed monthly, the credit will be allocated to future invoices. If for any reason we cannot locate the double payment on account, we will ask you to kindly provide us with proof of both payments, for our records.
- No Service Provided: If your refund request is due to no service provided, your compliance officer must confirm this. After confirmation, we will issue the refund.
- De-registration Invoice: If your refund request is due to payment of the de-registration invoice and you have already requested to stop our services, please be aware that we will continue filing until the VAT de-registration is confirmed by the tax authorities.
- Preferred Method of Payment: Unfortunately, refunds due to the preferred method of payment will not be actioned.
Refund Requirements:
To process a refund, we require your company's bank details in a non-editable format such as a PDF or Word document. Refunds are subject to approval at different levels by various managers, hence the process can take from 5 to 8 weeks.
Once the refund is approved and processed, we will notify you by email. There is no need to follow up from the date we accept to action your refund.