Shipments must be created directly in Amazon Seller Central using the Send to Amazon workflow.
Amazon and AVASK are aware of an issue stating ‘onboarding not started’ even though AVASK have confirmed you have completed onboarding. This is being investigated by Amazon. Please check that you are trying to ship with origin and destination countries that you onboarded for (for example, if you registered for Germany to UK, please ensure your shipment originates in Germany and the destination country is the UK). If you are still having issues, please contact Amazon.
Please ensure that your API between Seller Central and AVASK portal is connected before booking any shipments.
AVASK cannot create, amend, or submit shipments on your behalf.
Amazon’s Customs Clearance Guide is available here: https://m.media-amazon.com/images/G/02/crossborder/Customs_Clearance_Guide.pdf
Amazon has requested that sellers contact Amazon support for guidance during shipment creation rather than directing these queries to AVASK.
If you experience issues, please review the guide and FAQs first. If further support is required, contact Amazon at c2s2-customer-service@amazon.co.uk. Any communications with Amazon should list your Merchant ID and the FBA reference, please allow up to 48 hours for an initial response.
If Amazon is unable to resolve the issue and requires AVASK support, they would typically contact us directly.
If Amazon is not providing support and you would like to escalate, submit a support ticket to AVASK including the Amazon case reference, case status, and the most recent Amazon response.
Support requests missing this information may be closed without action.