Once a shipment is created, AVASK reviews it for customs compliance. Reviews are typically completed within six working hours, subject to volume and the completeness of information provided.
If your Seller Central API connection to the AVASK portal is active, you will automatically receive an email notification and payment request once the shipment is received. If the API is not active, bookings may not flow into the portal and notifications may not be issued. In this case, you must reauthorise your API connection.
Approved shipments will receive an approval notification, allowing you to download and print FBA box labels from Seller Central.
Rejected shipments (where booked via API) will receive an email explaining the reason, and note in Seller Central. Please respond promptly with the requested information and resubmit the clearance on Seller Central so the shipment can be reassessed.
If six working hours have passed without an update, you may submit a follow‑up ticket via the AVASK Helpdesk.