We're pleased to announce that our new eBay integration will be available in the AVASK Client Portal from Thursday 23 July.
This integration allows you to securely connect your eBay store(s) to AVASK, enabling automated sales data collection and product management functionality to support your VAT compliance requirements.
How to connect your eBay store
- Log in to the Client Portal.
- Navigate to Company Profile.
- Select Online Marketplaces.
- Choose eBay.
- Follow the on-screen prompts to authorise the connection.
The connection process typically takes only a few minutes.
Multiple eBay stores? No problem. If you operate more than one eBay store, you can connect multiple accounts.
Simply complete the connection for the first store, log out of eBay, return to the Client Portal and repeat the connection process.
Product VAT rates
Once your first sales report has been successfully processed, products will appear in the Product Management section of the Client Portal.
From here you can:
- Review imported products.
- View categories and sub-categories.
- Configure reduced VAT rates where applicable.
If VAT rates are not configured manually, all products will automatically default to the standard VAT rate.
Need historical data?
By default, we will begin collecting data from the first day of the month in which you connect.
For example:
- Connect on 23 July
- Data collection starts from 1 July, pulled via the API in August once the month has closed
If you require data from an earlier period, please contact the AVASK team and we can review your requirements.
eBay Integration FAQ
General Questions
What is the eBay integration?
The eBay integration allows you to securely connect your eBay account to AVASK so that sales data can be collected automatically and used to support your VAT compliance requirements.
When will the integration be available?
The eBay integration will be available from Thursday 23 July.
Is there a cost to connect my eBay store?
The connection is included within the Client Portal functionality. If you have any questions regarding your service package, please contact your Account Manager.
Connecting Your Store
How do I connect my eBay store?
Navigate to:
Company Profile → Online Marketplaces → eBay
Follow the prompts to authorise the connection.
I am being asked for a Storefront Name. What should I enter?
The Storefront Name field is a free-text field used for identification within the AVASK platform.
There is no validation against eBay, so you can enter whichever description or naming convention works best for your business.
Can I connect multiple eBay stores?
Yes. If you have multiple eBay stores, simply connect each one separately.
Important: Before connecting the next store, ensure that you log out of eBay first. This prevents the wrong account from being linked.
Data Collection
What date will data collection start from?
By default, data collection starts from the first day of the month in which you connect the integration.
Example:
- Connected: 23 July
- Default start date: 1 July
Can I request data from an earlier date?
Yes.
If you require historical data before the default start date, please contact AVASK and we can review your request and update the integration settings where required.
How often are reports generated?
The platform will attempt to automatically retrieve reports each day for periods already closed, e.g. July data will attempt to be pulled from August
When will I see my sales data?
Data availability depends on the availability of reporting data from eBay and the relevant reporting period.
If you have recently connected your account, please allow time for the first report to be generated and processed.
Data Collection
What date will data collection start from?
By default, data collection starts from the first day of the month in which you connect the integration.
Example:
- Connected: 23 July
- Default start date: 1 July
Can I request data from an earlier date?
Yes.
If you require historical data before the default start date, please contact AVASK and we can review your request and update the integration settings where required.
How often are reports generated?
The platform will attempt to automatically retrieve reports each day for periods already closed, e.g. July data will attempt to be pulled from August
When will I see my sales data?
Data availability depends on the availability of reporting data from eBay and the relevant reporting period.
If you have recently connected your account, please allow time for the first report to be generated and processed.
Troubleshooting
I connected the wrong eBay account. What should I do?
Please contact the AVASK team and we will assist with correcting the connection.
I cannot see any products after connecting.
Products become available after the first report has been successfully retrieved and processed.
If sufficient time has passed and products are still not visible, please contact support.
I need help with the integration.
Please contact your Account Manager or the AVASK Compliance Team and we will be happy to assist.
Need Further Support?
If you have any questions about connecting your eBay store or configuring VAT rates, please contact your usual AVASK representative.
We're excited to bring this new functionality to the Client Portal and look forward to helping you streamline your compliance processes.